It’s all about your customers – and we treat them that way. Phone, email, chat or social, we will attend to their needs in the way they want to be helped, while providing them with the best experience possible. Wherever your customers may be, whenever they may need assistance, and in whatever language they require.
Our service is designed to maximize the value of each customer interaction. We incorporate your organizational culture, your brand values, and the rigorous training, quality standards and technical skills you would demand of your own employees.
One-Call One-Connect (OCOC)
As credit card payments have become commonplace, people on both sides of the transaction are concerned about security. We provide your customer with a proven, safe and accommodating payment system to ensure these concerns are eliminated. The Concentrix One-Call One-Connect solution provides the flexibility to work with a wide range of languages, internal applications, various countries and currency conversions, while assuring accurate and safe data processing.
The renewals sales cycle is a complex process and we recognize that no two businesses are alike. Our renewals experts will work with you to understand your business processes and configure the RenewalsManager technology to fit your business needs. We automatically generate and publish editable quotations based on your pricing and business rules, delivering them to the right place at the right time.
From basic help desk to advanced hardware and software support, we help you choose the best mix of solutions for your customers. Technical problems don't always occur during regular business hours - that is why we provide cost-effective 24-hour voice and online assistance. We offer Tier 1 Basic Support, Tier 2 Intermediate Support and Tier 3 Advanced Support to help you deliver technical and product support across all channels and levels.
Omni-Channel Customer Engagement
Each customer touch is a reflection of your brand. Your support team must have an extensive knowledge of the products and processes, as well as sufficient resources to be able to give your customers a positive experience. Our KnowledgeBase solution for contact centers is a centralized database of information and processes specifically designed to equip contact center agents with tools to focus on optimizing a consistent customer service experience.