Concentrix understands the customer experience from acquisition through renewal. Our suite of contact services, technology applications, analytics and process optimization expertise satisfy the most complex requirements.
Concentrix can help you realize your maximum potential with our proven demand generation, digital enablement, sales and channel support, technology solutions, and sales execution services.
Technical support carries with it a variety of issues. From basic help desk to advanced support, we provide the best mix of solutions for your customers and your business.
Standing out in today’s digital economy requires an intelligent, accelerated application and integration of modern technologies. Concentrix leverages channel extensions, optimized processes and cloud-based solutions to provide flexibility and agility in daily operations.
We integrate across the entire service process to derive critical insights across client systems and operations. This helps us better understand customer needs while maximizing client opportunities.
Processes are the foundation of every business and impact performance across each area of your business, as well as customer experience. Concentrix offers true expertise in this area to drive improved streamlined processes, reduced customer effort and better business outcomes.
Back-office services typically consist of the following administrative activities: Data Entry, Claims Processing, Claims Adjudication, Adjustment Processing, Application Review and Processing, Correspondince Processing, Email Processing, Web Ticket or Web Request Form Processing.
We take a holistic approach to managing your processes and we will look for ways to bring innovation and increased results to your overall business. Concentrix has a demonstrated track record of helping clients transform their business through Process Innovation, Transformation, Continuous Improvement and Delivery Practitioners.
We understand your drive for achieving high performance metrics. Through our Continuous Improvement framework, we evaluate, design and implement processes and tools that raise these metrics.
Processes are the foundation of every business affecting performance across critical areas and metrics. With our best-in-class methodology, we identify key gaps in our clients’ unique business goals. Then, working within their existing processes, we reduce complexity while increasing quality, visibility and control. This leads to improved organizational effectiveness and competitive advantage.
The digital world is evolving daily. Capturing and understanding data points is critical to improve performance and better customer experience. Concentrix helps you to better understand engagement with your customers and provides insights that empower you with the information needed to make critical business decisions.
Embedding analytics into an organization’s operations enables clients to learn about their customers, predict their behavior, act on that behavior in real-time and adapt to changing behavior for a better service experience. Our goal is to achieve end-to-end organizational effectiveness to deliver an improved competitive advantage.
Our framework and analytics expertise enables us to deliver precise business outcomes by reducing process complexity, consolidation, automation and standardization. These innovative capabilities drive a positive customer experience, which increases loyalty and advocacy.
With its vision of providing world-class customer experience, Concentrix offers an end-to-end digital capability, from strategy and design to implementing appropriate technologies. We support these with continuous process improvement and advanced analytics—all of which enhance the marketing and customer-care experience.
In this digital world where customer demands are changing daily, Concentrix offers expertise, planning and executive assistance for your business. We take a holistic approach to what’s needed and help you to drive impact quickly, with surgical precision.
Customer experience is now a primary competitive battleground for many of our clients. In response we offer Customer Experience Assessments, Design Workshops and Customer Engagement Management to ensure you capture additional revenue.
Rapid customer adoption of expanded channel choices and rising customer expectations for a seamless cross-channel experience has created challenges for many companies. Concentrix can help deliver consistent, integrated, and cost-effective interactions.
Our clients seek to simplify and improve their internal operations, reduce costs and maximize the value of every customer interaction. To improve outcomes we offer process optimization, contact center optimization and consolidation, analytics, metrics and reporting assessment, work at home assessment and site selection and location analysis.