The world is different. The business landscape has changed. Disruption is everywhere. Customers expect real-time, personalized experiences anywhere, anytime, through all channels. This is an…
Why chat and chatbots will continue to be popular even in the changing business landscape The age of smartphones has led to the resurgence of…
Collecting data for offline analysis at your leisure or convenience used to be good enough. Not anymore. With the number of IoT connected devices exploding,…
Customer experience, customer engagement. Everyone seems to be talking about it– but is it really getting better? Sometimes I wonder. At Concentrix, we recently attended…
Value your customer’s time, don’t waste it! You can personalize every experience using context, sentiment, and historical insights to deliver a more effortless and valued…
It’s time to update the sales and service paradigms of the automotive industry to cater to the needs of the millennial demographic Millennials (and soon,…
IoT, AI, & virtual reality are game changers in people’s quest for smarter lives Smart TVs, smart homes, smartphones, Internet of Things (IoT), artificial intelligence…
