Buckle Up and Know Where You are Going and Why
Exhilarating, exhausting and amazing – all at once! I just can’t find better words to capture the essence of our recent experience attending the Gartner…
The Need to Think Differently
If we always do what we’ve always done, we will always get what we’ve always got! Put another way, doing the same thing over and over…
The Power of Great Experiences
The year is 2018 and the world is finally waking up to the reality that we no longer live in the 20th century. For much…
Customer Experience: Turning Insights into Action
Your customer lives in a hyper-connected world. She demands that businesses know what she wants, when and how. She expects her experience with a business…
Being Data-Driven is Not a Strategy, it’s a Culture
Every company, regardless of their size or the service they’re selling, has someone who generates data, someone who stores it, and some who consumes it.…
We Make Businesses Better
Every business no matter how small or big survives because of their brilliant yet simple ideas. An idea to make someone’s life easier in turn…
The Omni-Channel Evolution
As recently as a few years ago, companies that adopted a multi-channel approach in supporting their customers were seen as innovative, as leaders in the…
Differentiating for Success in the BPM Industry
The Business Process Management industry has been a competitive landscape with a fragmented market share. This has been primarily because of a low barrier to…
The Need to Think Differently
Thinking differently takes equal parts ingenuity and guts. “When a dog runs at you, whistle for him.” Thoreau’s point: Why fear the future, when you…