SPARK Matrix Names Concentrix Voice of the Customer Leader

We’re excited to be named a  Leader in Quadrant Knowledge Solutions’  “SPARK Matrix™: Voice of the Customer (VoC) Market, 2022” global report. This report examines and evaluates leading voice of the customer program vendors, and provides detailed analysis and ranking of these vendors with strategic insights to understand different provider capabilities, competitive differentiation, and market position.

Concentrix was positioned as a Leader for our Voice of the Customer solution that includes domain expertise, robust service, technology support, strong customer value proposition and technology differentiators (including tools for live closed loop, idea crowdsourcing, text analytics support, and capturing conversational feedback).

Our Voice of the Customer platform was noted for providing streaming updates that help organizations uncover at-risk customers, monitor root causes, and take action to close the loop. These actionable insights help to boost customer loyalty, enhance customer experience, and increase ROI.

Download the “SPARK Matrix™: Voice of the Customer (VoC) Market, 2022” report today to learn more about why Quadrant Knowledge Solutions named Concentrix a Leader for our Voice of the Customer solution.