Award recognizes vendors that are advancing the customer engagement, CRM, and teleservices industries one solution at a time
Concentrix is proud to announce that TMC, a global integrated media company, has named Concentrix Conversations to Insights (C2i) as a 2022 CUSTOMER Product of the Year Award winner. Every year, CUSTOMER Magazine recognizes vendors whose products and solutions demonstrate a dedication to quality that benefits the overall customer experience, all while driving ROI for the companies that use them.
Concentrix C2i is a social & brand analytics solution that combines industry-leading technology with expert analytics services to help companies better understand their customer’s preferences and behaviors by analyzing their interactions across multiple channels. The solution provides insights that enable superior customer experience, enhance brand visibility and customer advocacy, foster competitive gain, and increase client engagement levels by focusing on five main areas: consumer insights, brand insights, reputation management, content evaluation, and campaign performance.
The CUSTOMER Product of the Year award distinction recognizes Concentrix’ outstanding work with C2i technology and analytics services for CX programs, as well as its extraordinary value for helping clients improve business outcomes. With the C2i solution, some of our clients can prevent crises and brand reputation damage with real-time anomaly detection alerts. Many clients increased campaign performances with the C2i insights. For example, an electronics brand increased the results of its social media campaigns by 15% by identifying channels with higher engagement and content analysis.
For more information on Concentrix C2i, see Analytics & Insights – Concentrix.