2019 People’s Choice for IVR/Visual IVR and AI/Machine Learning Solutions
“The voters turned out in droves to tell us which companies they think deserve to be honored in the People’s Choice Awards. They chose a worthy group of winners at the forefront of the industry. Congratulations to the 2019 People’s Choice Awards winners.” Theresa Cramer, Editor, Speech Technology Magazine. Concentrix won People’s Choice in both the IVR/Visual IVR and AI/Machine Learning categories for our industry- leading automation solutions. Winners were announced during SpeechTEK 2019 in Washington, DC.
In the IVR/Visual IVR category, Concentrix Intelligent Virtual Assistant (IVA) is revolutionizing the conversational customer care market by letting customers drive conversations with businesses—across audio/telephony or text. More importantly, IVA maintains the context of the conversation, so the customer can go back to a previous topic, if needed.
In the AI/Machine Learning category, users recognized the Concentrix IVA platform for its use of speech, chat, messaging, and Web-based standards to provide customers with personalized, convenient, and consistent interactions, while reducing operating costs. This technology dramatically improves automation rates by getting more customers to their desired self-service information. For more information on these solutions, please contact [email protected].