Recognition highlights innovation in customer service analytics
NEWARK, Calif. (April 25, 2025) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, proudly announces its groundbreaking product, VoxMiner, has been awarded the prestigious 2025 Excellence in Customer Service Award for Technology of the Year by Business Intelligence Group. This recognition honors organizations that distinguish themselves in customer experience management.
VoxMiner leverages advanced generative AI to perform the thematic and categorical analysis at scale and speed that transforms fragmented customer feedback into timely and actionable insights. This powerful tool equips businesses with a comprehensive 360-degree view of their customers, enhancing experience, driving innovation, and enabling informed strategic decisions.
In the past 12 months, VoxMiner has successfully expanded/connected Customer Knowledge across multiple touchpoints and reduced time-to-insights by 95% for a major consumer product goods brand, significantly enhancing Customer Intelligence and improving the brand’s competitive positioning and product development. The solution has also empowered a leading logistics company to enhance customer satisfaction by unifying diverse data sources.
Our nomination stood out among a competitive field of applicants and was selected by an expert panel of judges as truly deserving of global recognition. This award is a testament to our team’s dedication, innovation, and unwavering commitment to delivering exceptional customer service and highlights Concentrix’ commitment to innovation and customer-centric solutions. To discover more about VoxMiner and how its innovative analytics can elevate customer experience, visit our website.
