Concentrix Wins Five Globee Golden Bridge Awards for Innovation

Concentrix named a Winner at the 16th Annual 2024 Golden Bridge Business and Innovation Awards

Location: Newark, CA

Date: July 2, 2024

Concentrix’s CoMo Text Tool, Process Intelligence Suite, and AI solutions CX Bridge, Decision Tree Library, and ELLIE, have all been recognized as winners at the 2024 Golden Bridge Business and Innovation Awards.

The Golden Bridge Awards is a highly esteemed program that honors the visionaries, innovators, and leaders who have made significant contributions in various domains of business and technology across the globe. These distinctions mark Concentrix’ superior performance in innovation and distinguishing them as a leader of excellence.

The following Concentrix technology leading innovations were recognized with a Golden Bridge Award:

  1. CX Bridge is our Process Intelligence and Optimization solution designed to unlock new value for businesses by streamlining front-to-back-office operations, accelerating CX transformation, unlocking new performance levels, and ultimately improving bottom lines.
  2. The AI-powered Decision Tree Library Tool consolidates customer service representative’s (CSR) resources, knowledgebase, workflows, and scripts into one accessible intranet space, acting as a ‘cheat sheet’ to help CSRs address customer concerns quickly and accurately. By typing keywords, CSRs can access easy-to-read, formula-based content, guiding them through calls. This tool evolves with customer concerns, enhancing CSRs’ subject matter expertise.
  3. The CoMo (Content Moderation) Text Tool uses intelligent text processing (ITP) to automate the analysis of unstructured data. It scans for policy violations, categories content, and provides insights. This innovative tool eliminates content moderation fatigue and ESL language barriers, accurately classifies content, and efficiently processes high volumes of data.
  4. The Concentrix Process Intelligence Suite revolutionizes healthcare operations by integrating process mining and data visualization to enhance data management, operational efficiency, and patient care. This suite offers a holistic, data-driven view of workflows, empowering stakeholders to make informed decisions, identify bottlenecks, and implement improvements. Its standout feature, ProcessTrekker, visualizes process flows, reduces turnaround times, and uncovers opportunities for automation, setting it apart in the healthcare technology landscape.
  5. Ellie or Enhanced Large Language Intelligence for Enterprises, is an AI-powered co-pilot for voice of customer (VOC) that uses the power of generative AI to help enable a quicker, more holistic view of all relevant customer data with insights, useful charts, and recommended actions for businesses and their leadership.

Winning 5 prestigious Golden Bridge Awards for New Product & Service Innovation cements Concentrix’ drive to develop innovative solutions that help clients improve business outcomes, cut costs, and deliver exceptional CX to their customers.

This recognition reinforces our demonstrated ability to create game-changing customer experiences that power the world’s best brands today and into the future. Visit www.concentrix.com to learn more.