Concentrix Wins Five Globee®️ Awards For Customer Excellence

Tech leading solutions recognized for delivering exceptional customer experience

Location: Newark, CA

Date: June 6, 2024

Each year, the Customer Excellence Awards honor and celebrate organizations, teams, and individuals for their achievements in customer-centric initiatives and excellence across various industries, spotlighting those driving innovation and setting new standards for excellence.

  1. CNXWallet (CNXW) is our easy-to-use Web3 wallet management solution, addressing extensive enterprise governance and consumer adoption problems as the next generation of crypto wallet, enabling users to interact with decentralized applications (dApps) and manage their cryptocurrency assets with greater security and ease. CNXW provides customizable custody and governance for users and elevates brand customer experience by unlocking the problems that come with programmable loyalty.
  2. CX Bridge, in partnership with Celonis is our Process Intelligence and Optimization solution designed to unlock new value for businesses by streamlining front-to-back office operations, accelerating CX transformation, unlocking new performance levels, and ultimately improving bottom lines.
  3. Our Concentrix Conversational Assist is designed to scale up and enhance the overall customer experience, generate actionable insights, coaching and drive operational improvements. Using our model, supervisors can have a greater understanding of important metrics, such as customer sentiment, intent, Advisor performance, and more.
  4. Concentrix Training AI leverages generative AI to make content simpler, rapid, and usable by almost any staff member by enabling users to create relatively easy training videos, with avatars and custom voices, making it personalized to convey the feeling of a live interaction for staff. With self-paced materials, Training AI provides an opportunity for a reduction in instructor-led scenarios, training time compression, and reduced knowledge transfer time.
  5. ELLIE, an AI-powered co-pilot for voice of customer (VOC), enables CX leaders to explore and understand customer feedback more efficiently.

Winning these five Globee®️ Customer Excellence Awards further fuels Concentrix’ commitment to combining the best of humans and technology with innovative engineering and AI to transform experiences along every step of the customer journey, at scale, across enterprises.

This recognition reinforces our demonstrated ability to create game-changing customer experiences that power the world’s best brands today and into the future. Visit to learn more.