Concentrix Wins Four CUSTOMER Product of the Year Awards

Concentrix named a Winner at TMC’s Annual CUSTOMER Product of the Year Awards

Location: Newark, CA

Date: March 12, 2024

Concentrix Payment Integrity Analytics (PIA), CX Bridge, Marketing Engagement Platform (MEP), and AI co-pilot capability for VOC, ELLIE, have all been recognized as winners at the 2024 TMC Customer Product of the Year Awards. Every year, CUSTOMER Magazine recognizes vendors whose products and solutions demonstrate a dedication to quality that benefits the overall customer experience, all while driving ROI for the companies that use them.

  1. The Concentrix Payment Integrity Analytics (PIA) solution provides end-to-end capabilities that ensure the correct payment is made to the right person, at the right time, through the right program, and covers all measures of fraud, waste, and abuse, reducing the need for manual intervention and having to recover erroneous or fraudulent payments.
  2. CX Bridge is our Process Intelligence and Optimization solution designed to unlock new value for businesses by streamlining front-to-back office operations, accelerating CX transformation, unlocking new performance levels, and ultimately improving bottom lines.
  3. The Marketing Engagement Platform (MEP) is our all-in-one performance marketing partner, powered by Salesforce. The combination of our custom app, data-driven approach, and creative expertise helps businesses run marketing campaigns that not only meet national brand and customer experience standards, but also bring the local dealership into every interaction. MEP enables business outcome-generating campaigns for marketers requiring B2B2C communications support.
  4. ELLIE, or Enhanced Large Language Intelligence for Enterprises, uses the power of generative AI to help CX leaders understand customer feedback more efficiently.

Winning these four prestigious TMC Customer Product of the Year Awards bolsters Concentrix’ drive to develop innovative solutions that combine tech and CX expertise to boost complete CX operations.

This recognition reinforces our ability to create game-changing customer journeys that help brands grow across the world and into the future.

Concentrix

Concentrix + Webhelp is now Concentrix. Bringing together integrated technology and services to power your entire business.