Concentrix wins 2 BIG AI Awards

Business Intelligence Group Names Concentrix Conversational Assist (CxQI) and TrainingAI Winners at The AI Excellence Awards

Location: Newark, CA

Date: March 14, 2024

Concentrix Conversational Assist (CxQI) and TrainingAI – our leading Gen AI solutions, have been recognized as winners at the Artificial Intelligence Excellence Awards in the Natural Language Processing and Hybrid Intelligent System categories, respectively.  Concentrix Conversational Assist (CxQI) is designed to scale up and enhance the overall customer experience, generate actionable insights, coaching and drive operational improvements. TrainingAI uses the power of generative AI to transform the way users communicate and deliver, engage with content, and learn.

Traditional Quality Assurance (QA) models often miss out on opportunities for improvement due to an unstructured and labor-intensive process of selecting interactions for monitoring and analysis. This means our quality resources end up spending much of their time just observing the outcomes of selected transactions. To overcome this distinct challenge, Concentrix has developed a cutting-edge solution known as Concentrix Conversational Assist (CxQI). This AI-infused QA solution streamlines the implementation process. Now, Concentrix can provide a greater understanding of customer sentiment, intent, advisor performance, and recurring issues that require attention. Concentrix has always sought out new and innovative solutions to improve our CX operations. We’ve searched far and wide for ways to take advantage of the latest technologies, such as generative AI. Enter Training AI. Training AI allows users to easily create videos with avatars to convey the feeling of live interaction, transforming the content using personalized voice and avatars and making it easier than ever to communicate.

“Artificial Intelligence is now playing a more important role in our lives,” said Maria Jimenez, chief nominations officer for Business Intelligence Group. “We are so proud that such an incredible group of companies won this year’s program. Congratulations to all the creativity and hard work of every employee involved.”

Concentrix is honored to win this prestigious award. This win cements Concentrix’ as a partner of choice, wherever our clients need us. We are committed to developing innovative solutions that combine tech and CX expertise to deliver complete solutions. For more information on how you can leverage Generative AI with us, read more here.

Concentrix

Concentrix + Webhelp is now Concentrix. Bringing together integrated technology and services to power your entire business.