Company deploys Salesforce’s Tableau Next to help clients embrace agentic AI innovation
NEWARK, Calif. (April 16, 2025) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it will speak about and demonstrate its use of Salesforce’s Tableau Next to modernize sales intelligence capabilities and deliver faster, more informed decisions across teams during Tableau Conference 2025, April 15–17, at the San Diego Convention Center in San Diego, California.
Brad Jackson, Managing Director, Analytics Consulting at Concentrix, will present “Reinventing Customer Intelligence with Tableau Next” on Wednesday, April 16 on Stage 3 at the Content Pavilion, Ground level, from 1:00pm – 1:40pm PDT to detail best practices the company has learned during its deployment of 360-degree customer interaction metrics across marketing and sales activity, purchase behavior, customer satisfaction, contact center performance, loyalty, sentiment, and retention. The company deployed the solution for use in its own operations to build real-world expertise in agentic AI that can be used to create exceptional customer journeys for its client implementations.
“We don’t just sell transformation, we have a track record of trying it first, keeping what works and passing the best-of-the-best on to our clients,” said Brad Jackson, Managing Director, Analytics and Consulting at Concentrix. “We’ve implemented Tableau Next ourselves, retrofitting our customer intelligence solution as a test case for what’s possible. We’re moving beyond dashboards, integrating AI-driven insights, and building a truly intelligent sales analytics platform that positions us, and our clients, to be best-in-class.”
Concentrix is an Accredited Partner in the Tableau Next Alliance and got early access to the beta version of Tableau Next, a new Salesforce analytics platform that integrates with Agentforce, the company’s AI layer for deploying autonomous agents. Concentrix will use its Tableau Next insights to identify high-potential leads with strong marketing effectiveness, problem areas with low customer satisfaction and service performance, and high vs low loyalty levels to accelerate sales cycles.
Members of the media and analyst community interested in connecting with Concentrix or viewing a demo can contact: [email protected].
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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