A Testament to Technology – First Solutions Driving Innovation and Client Value
NEWARK, Calif. (April 21, 2024) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, today announced it has won five Product of the Year Awards from Customer Magazine, underscoring our focus on delivering innovative solutions that yield exemplary value for our clients:
- Virtual SME (Subject Matter Expert) Assistant: Provides efficiency in the customer journey with a 60% reduction in escalations to SME. Learn more
- Sherlock: Rater Quality Improvement and Feedback System: Elevates the quality assurance processes, reduces inefficiencies, and streamlines feedback for all stakeholders. Learn more
- FTS Validation Tool: A Comprehensive Case Management, Validation, and Accountability Solution that increased customer satisfaction by 15%. Learn more
- AIML support by Concentrix Trust & Safety: Enhancing the development of accurate and ethical AI models with human power, resulting in an average accuracy score of more than 96% across data annotation operations. Learn more
- Concentrix’s B2B Sales Lead Factory: Delivering a best in class solution that combines database creation, enrichment, generative ai and a seamless CRM integration to revolutionize how business approach on B2B sales motion. Learn more
This recognition from TMC and CUSTOMER magazine highlights solutions that empower businesses to not only meet but exceed customer expectations — delivering exceptional experiences and measurable results.
