Concentrix Achieves Leader Positioning on Everest Group’s Customer Experience (CX) Services in Insurance Operations PEAK Matrix®
NEWARK, Calif. (February 2, 2026) – Concentrix Corporation (NASDAQ: CNXC), a global technology and services leader, announced today it has earned Leader positioning in Everest Group’s first ever Customer Experience (CX) Services in Insurance Operations PEAK Matrix Assessment 2025®.
The assessment evaluated 21 CX service providers across Property & Casualty (P&C) and Life & Annuities (L&A) insurance, looking at market impact, capabilities, data privacy, security, and year-over-year performance improvement. Concentrix stood out for strong market adoption, clear vision and strategy, continued innovation, and a portfolio designed to support both large insurers and midsized buyers.
“Concentrix brings a unified, tech-enabled transformation approach to insurance CX, integrating its omnichannel capabilities with service orchestration,” said Dinesh Udawat, Practice Director, Everest Group. “Its continued investments are complemented by a broad set of technology and ecosystem partnerships that support integration and deployment across insurer environments and CCaaS platforms. Concentrix is well positioned to support insurers pursuing large-scale CX transformation, leading to its positioning as a Leader in the Customer Experience (CX) Services in Insurance Operations PEAK Matrix Assessment 2025.”
Concentrix works with insurance providers to simplify and connect experiences across the entire customer journey. For one North American insurer focused on improving self-service for policy-holders, Concentrix automated 500,000 transactions using chatbots to make impactful customer recommendations.
“Insurers want partners who can help them move fast and make a real difference for their customers,” said Anurag Bhatia, Senior Vice President and BSFI Sector Lead at Concentrix. “That’s what we focus on every day. We bring decades of industry know-how with tools like AI-driven chatbots, automated claims workflows, and advanced analytics to create seamless experiences and deliver real gains in speed, accuracy, and customer satisfaction. This recognition from Everest Group reinforces that approach, and we’re excited to continue helping insurers lead the way in a fast-changing world.”
To learn more about Concentrix’ Insurance CX Services, see the Everest Group report.
About us: Powering a World That Works
Concentrix Corporation (NASDAQ: CNXC), a Fortune 500® company, is the global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. Every day, we design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. Delivering outcomes unimagined across every major vertical in 70+ markets. Virtually everywhere. Visit concentrix.com to learn more.
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Everest Group is a leading global research firm helping business leaders make confident decisions. Everest Group’s PEAK Matrix® assessments provide the analysis and insights enterprises need to make critical selection decisions about global services providers, locations, and products and solutions within various market segments. Likewise, providers of these services, products, and solutions, look to the PEAK Matrix® to gauge and calibrate their offerings against others in the industry or market. Find further details and in-depth content at www.everestgrp.com.
