Innovative Planning and Management Enhance Customer Experience and Value
Concentrix is proud to announce that our work with electronics giant Samsung Australia has been recognized by the Stevie APAC Awards for Innovation in Customer Service Management, Planning and Practice, thanks in part to efforts in transforming customer experience by bridging the cultural and technology gap between the Australian customer base and offshoring to the Philippines.
The innovative Smart Home Learning Lab, where agents get hands-on experience with smart appliances and mobile devices, provided a deep immersion in IoT technology, creating a managed learning environment that keeps staff engaged and better equipped to serve Samsung’s Australian customers.
With the implementation of these strategic and innovative solutions, Samsung and Concentrix elevated the customer experience to exceptional and further secured brand loyalty.