Think of the products and services you use as a customer. Hail a ride. Renew a streaming entertainment subscription. Negotiate the buyback/upgrade for the latest top-end wearable device. Troubleshoot a high-tech home security system. Call in an unexpected card charge for fraud or finance a shipment for your business. File a complex accident claim or prescription drug claim. Place a shut-off notice with their utilities company for a trip out of town.
Sometimes, it’s automated. Connected cars might suggest tempting offers having geotagged the local restaurants off the highway for you. Intelligent e-commerce portals remember an expensive purchase that you searched for to email a promo code a week later. Or the airline app you’re planning a trip with recalls rental preferences and provides alternatives… Likely as not, it’s Concentrix™ inside!
We are a global business services company, delivering extraordinary customer, employee and user experiences for more than 450 of the world’s best brands.
Different by Design
Why are we Different by Design? How is it important for you?
We commit to creating value where many might not expect value to be created. To live up to this promise, we are unique and different on purpose. This DNA makes us able to uniquely combine three cores of our business to deliver outstanding results for each client…
Our Human Expertise is designed to attract, retain, develop, and inspire the top talent across the globe. We’re visionaries. Diverse. Inquisitive. Insatiable learners. We encourage people to challenge the status quo. We are award-winning industry consultants, digital specialists, engagement experts, contact center advisors, data scientists, connected solutions designers…and more.
With years of experience in process engineering, our strategic Process and Design capabilities unlock fast efficiency gains and enable high value outcomes for you. Our investments in rigorous methodologies and flexible frameworks help us identify opportunities quickly. Our design thinking expertise moves the needle for you with customer experience design and engagement strategies, digital enablement and exceptional delivery execution.
We leverage Technologies to realize design. Engineer business outcomes that consistently outperform the competition. And the legacy enterprise. Optimize with automation and digitalization. We invest in emerging technologies, like data-driven personalization and augmented intelligence, and are partnering with clients to transform their business.
We are different by design. Because we’re here to help you derive quick efficiencies from complex processes. Because we’re thinking ahead about all the pieces of the puzzle that help you disrupt your market, transform, lead and do business better.
Every day, 450 market-leading companies rely on us to grow their customers into raving brand fanatics. To do this, we design, manage and operate millions of touch points with their customers every day. We create the intelligent interactions. The personalized experiences. The emotional connections. To turn all customer experiences into extraordinary events.
global business services company.
transactions processed last year.
Stevies won in 2017, and counting!
coordinators & self-benchmarking status.
Concentrix is the outsourced business services division of SYNNEX Corporation, headquartered in Fremont, CA. SYNNEX is a leading technology and business process services company, listed on the NYSE (SNX) and ranked #169 in the Fortune 500.
Founded in 1980, we’ve grown rapidly both organically and through many acquisitions over the years. Concentrix traces its roots back to 1973, built on the back of a rich history of investments in multiple services companies. Our founder Robert T. Huang used to say: “Stay focused. Work hard. Serve customers. Pay attention to costs.” For over 40 years, we’ve remained true to our core. We care deeply about our people, celebrate diverse ideas, and find the time to enjoy ourselves.
Our clients tell us that what distinguishes Concentrix is our approach to partnership, to do what it takes. We love it when called upon to solve interesting problems. We’re happiest when they acknowledge our fanatical focus on their success.