Remote Infrastructure Management
(RIM) services help your organization manage risks and control IT costs by optimizing your IT infrastructure, providing continuity services and standardizing support processes. Available 24 x 7, our comprehensive RIM services can be used either to extend your current support or as a complete solution.
Server management
Reliable, secure and ITIL-compliant support for your Unix or Microsoft-based server environment including: Alert monitoring
Incident and resolution management • Virtualization Vulnerability management • User monitoring
Back-up and archiving • Remote system administration
Applications management
Reduce your applications infrastructure costs when we provide: Alert monitoring • Remote problem resolution • Vulnerability management • User monitoring • Back-up and archiving
Remote application management
Network management
Reliable, secure and ITIL-compliant support for any type of corporate network infrastructure. To keep your LAN, WAN, VPN, wireless, virtual and converged network running 24 x 7, we provide the following services: Alert monitoring
Vulnerability management • User monitoring
Patch and configuration management • Remote NetAdmin
Defend against the growing threat of cyber attacks and data misuse. Our 24 x 7 certified security professionals can deploy and manage: Intrusion detection and prevention
Perimeter security • Vulnerabilities
Compliance monitoring and reporting Web security
Storage management
We can help you cost-effectively plan, implement and manage your storage requirements without compromising security or data integrity with: Storage planning and design
Storage solution installation and configuration
Storage monitoring and management • Storage optimization Back-up and archiving • Disaster recovery
Desktop management
Our desktop professionals and secure remote-assist technologies support your IT department and end-users with: Diagnostic and root cause analyses • Security management
Tune up, performance and patch management
Back-up and archiving • Continuity support • Virtualization