Technology platforms magnify the power of everything that Concentrix people do in serving our clients. Innovative, results oriented software combines with best practices. Concentrix has created a variety of leading-edge platforms, based on innovative solutions we have designed for leading companies around the world. In addition, we have made significant investments in proprietary technology that powers a suite of applications covering data, commerce, transaction, and workflow management.
TRAFX is an innovative multi-phase lead generation program that brings the theory of one-to-one communication to the process of nurturing leads, providing clear and measurable results. Another platform, Converge, adds significant value in managing the process of managing prospects from the point they are leads to the time they actually become customers, integrating all of our clients’ channel relationships.
One-Call, One-Connect (OCOC) is an outstanding example of how technology can address the security concerns that both businesses and their customers have in the area of credit card transactions. It uses an interactive Voice Response (VR) system to improve security and remove security concerns that person-to-person information exchange can create.
Remote Infrastructure Management (RIM) services help your organization manage risks and control IT costs by optimizing your IT infrastructure, providing continuity services and standardizing support processes.
Accurate, actionable information is the key to success in any customer relationship. That’s where KnowledgeBase comes in. This proprietary system includes tools that improve agent performance in numerous ways including speeding response to customer calls.
RenewalsManager® is designed to increase renewal revenue and customer retention by simplifying support contract management. Quick and easy to deploy, this platform manages the entire renewal process, from data management to initial customer contact and final analysis of results.