At Concentrix, our business success is based on over-achieving to meet your business needs. We succeed when you succeed.
TECHNICAL SUPPORT
Concentrix partners with our clients to provide a right-shore model for 24x7 technical support solutions from our centers in North America and the Philippines.
- We have over 2,700 representatives communicating through several channels including telephone, email and chat support.
- We deliver tech support services including network, wireless, hardware and software support to businesses and consumers for our clients.
- Fully trained on your company’s specific products and solutions, our knowledgeable representatives successfully guide your customers through tiered support issues.
- Our metrics are based on performance management and all customer interactions focus on two goals: creating customer loyalty and reducing the cost of customer interactions.
- We can construct the most appropriate program to meet your strategic, business and customer service goals while utilizing the technology necessary to support the processes, such as proprietary management tools to capture valuable customer information.
- System, data and process security are absolute at Concentrix, offering complete redundancy, operational business continuity and disaster recovery plans.
- Real-time reporting allows you to easily see how we consistently exceed your expectations.
