A level of support for every customer. Since technology products — and customer knowledge — can range from basic to advanced, Concentrix technical support solutions are designed to cover the full spectrum. And, since technical problems don't always occur during regular business hours, we can provide 24-hour voice and cost-effective online assistance.
Choose the most effective combination of solutions for your customers:
Self-help support
gives your customers
access to self-help
tools, including:
• knowledge base
information • FAQs
• how-tos • product specs

We can build your library from scratch, or compile the information you have into one, easy-to-access location.

Tier 1 basic support 1st line customer contact • warranty and entitlement verification • presale and product support • customer information gathering • issue determination and resolution

Tier 2 intermediate support technical escalation resolution
• root cause analysis • platform, process & procedure specialization • administrative-level support • remote assistance
• industry/vertical-specific support

Tier 3 advanced support engineering-level assistance • in-depth analysis of problem resolution • additional training levels

SUPPORTrix is a "pay for support" revenue sharing model. When your customers request out-of-warranty or out-of-scope assistance, they are referred to SUPPORTrix, where they can choose to purchase various levels of support. ... read more
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