support customer transactions
Technical support
Because technology products and customer knowledge range from basic to advanced, Concentrix technical support solutions are designed to cover the full spectrum.

• Basic —Covering first-line contact, warranty and entitlement verification, customer information
gathering, issue determination and basic problem resolution.
• Intermediate —For areas that relate to technical escalation, root cause analysis, platform,
process and procedure specialization. Also covered are administrative-level support,
remote assistance and industry/vertical-specific support.
• Advanced —For situations that require the highest-level response. Includes engineering-level
assistance and in-depth analysis of problem to be resolved.

In addition our SUPPORTrix service is a reliable and friendly 24 x 7 technical help service that can cost-effectively extend or even replace customers' current support solution.

All Concentrix technical support solutions are designed for continuous improvement — with the wealth of product knowledge, known issues and resolutions growing with every customer interaction. It's a great system that keeps getting better.
Technical support

Support with software, hardware and other products
or services is a critical component in the customer relationship. Concentrix is there for you and your customers 24/7—in the languages they understand,
and at the level of expertise they need.

Customer care

At Concentrix, our customer care service is designed to reflect the very best of your organization. This means incorporating your organizational culture, your brand values, and the rigorous training, quality standards, technical skills you would demand of your own employees.


eSupport

Technology has opened up the world for your customers. Work is done on their time and in the manner they prefer. Technology also offers numerous ways for companies like yours to bolster their customer and technical service.


APS/PLCM

Introducing new products is one of the key driving forces behind growing revenue, and keeping ahead of your competitors. Our advanced product support team can help improve your customer’s experience by testing your products before they’re released into the market.