support customer transactions
eSupport
Concentrix puts the power of technology to work with support that matches the way your customers work and use your products.

• Web support
• Service and support forums
• Technical articles
• Online chat for problem resolution
• Email contact and follow-up

Like other aspects of our support services, all eSupport options are crafted and delivered in a manner that is completely in keeping with the technical nature of your products and customers,
your brand identity and other important considerations.
Technical support

Support with software, hardware and other products
or services is a critical component in the customer relationship. Concentrix is there for you and your customers 24/7—in the languages they understand,
and at the level of expertise they need.

Customer care

At Concentrix, our customer care service is designed to reflect the very best of your organization. This means incorporating your organizational culture, your brand values, and the rigorous training, quality standards, technical skills you would demand of your own employees.


eSupport

Technology has opened up the world for your customers. Work is done on their time and in the manner they prefer. Technology also offers numerous ways for companies like yours to bolster their customer and technical service.


APS/PLCM

Introducing new products is one of the key driving forces behind growing revenue, and keeping ahead of your competitors. Our advanced product support team can help improve your customer’s experience by testing your products before they’re released into the market.