support customer transactions
Customer care
Concentrix customer care service is provided 24/7, 365 days a year. And we cover the regions
and countries where you need to provide service. Because today's customer's demand highly professional support on their terms, Concentrix can handle inquiries in all the customer-preferred methods via email, online chat, web self-service and phone. We also provide options that enable Concentrix support to perfectly fit your needs such as:

• Pre-sales support, up-sell, cross-sell, and retention
• Comprehensive training which immerses agents in your culture, branding, technology,
quality standards and other organizational characteristics
• Complete scalability to handle any volume level
• Accountability for variable pay at all levels throughout the organization
• Certifications include Microsoft, Avaya, Cisco, HDI and Linux
• Facilities are ISO 9001-2000 certified

Agents for excellence. The key to any customer experience is the responsiveness and dedication of the agent. From the beginning of any service relationship, your agents will receive custom training built to your specifications. In most cases, Concentrix clients participate directly in the training of agents assigned to their business. On-going quality control measures include disciplined contact center management and agent performance measurement.
Talk to an expert
1-800-747-0583
Technical support

Support with software, hardware and other products
or services is a critical component in the customer relationship. Concentrix is there for you and your customers 24/7—in the languages they understand,
and at the level of expertise they need.

Customer care

At Concentrix, our customer care service is designed to reflect the very best of your organization. This means incorporating your organizational culture, your brand values, and the rigorous training, quality standards, technical skills you would demand of your own employees.


eSupport

Technology has opened up the world for your customers. Work is done on their time and in the manner they prefer. Technology also offers numerous ways for companies like yours to bolster their customer and technical service.


APS/PLCM

Introducing new products is one of the key driving forces behind growing revenue, and keeping ahead of your competitors. Our advanced product support team can help improve your customer’s experience by testing your products before they’re released into the market.