support customer transactions
APS/PLCM
As part of your product development team, we help test new products, software and firmware prior to their release into the marketplace by identifying errors and bugs that can otherwise destroy customer confidence, and ruin a successful product launch.

• Advanced product testing — Test products, software and firmware prior to market release
• Beta Testing — Test bug fixes in currently released products to minimize call surges
• Compatibility Testing — Test interoperability of products with 3rd party add-ons
• Call log analysis — Review and analyze case notes and call logs to determine call drivers

Make Concentrix part of your team to help test and identify errors that typically drive inbound support calls after a new product release.
Technical support

Support with software, hardware and other products
or services is a critical component in the customer relationship. Concentrix is there for you and your customers 24/7—in the languages they understand,
and at the level of expertise they need.
Customer care

At Concentrix, our customer care service is designed to reflect the very best of your organization. This means incorporating your organizational culture, your brand values, and the rigorous training, quality standards, technical skills you would demand of your own employees.
eSupport

Technology has opened up the world for your customers. Work is done on their time and in the manner they prefer. Technology also offers numerous ways for companies like yours to bolster their customer and technical service.
APS/PLCM

Introducing new products is one of the key driving forces behind growing revenue, and keeping ahead of your competitors. Our advanced product support team can help improve your customer’s experience by testing your products before they’re released into the market.