Click here to download the latest issue of "The Concentrix Source — Connecting with Customers." Learn how to manage the customer lifecycle in a wired world. Discover how Concentrix is enabling customers to find their own solutions, as well as how to get beyond the myths of direct mail and on track for the results you want, and much more!
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Source topical guide
Beyond the Myths of Direct Mail
Rochester Has It All!
Image, Imagination and Impact
Enabling Customers to Find Their Own Solutions
source archive
Issue 1
Moving your call center, diversifying your service locations; onshore vs. offshore — how to decide
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Issue 4
Platform BPO; secure commerce solutions;
customer lifecycle management
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source_cover_issue7_archiveIssue 7
A globalized economy means excellent support from surprising places and how to connect to locations around the world
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Issue 2
Beyond cutting costs — strategic outsourcing advantages; smartsourcing delivers big benefits to SMBs
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Issue 5
How customer support can put muscle behind your brand; high tech brand support through Shenzhen
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Issue 3
China — a rich source of talent and technology; European language support in Costa Rica; outsourcing buyer’s market
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Issue 6
Keeping your customers up-to-date with their service
and contact renewals
is key to retaining them
and growing revenue
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