⁠DIGITAL SELF-SERVICE & CLOUD

Bringing extraordinary customer journeys to life through seamless, omnichannel experiences

Welcome to the new era of customer experience

Connect with your customers quickly and easily with digital self-service technology which makes everyday interactions fast, easy, and convenient. Information accessibility provides customers what they need when they need it through channels consumers prefer to utilize.

All Concentrix contact center and digital self-service solutions are integrated and available as a service in the cloud so you can build fast and scale quickly.

Asynchronous Messaging

Texting has become the “go to” choice for people to stay connected with friends, coworkers, and brands they frequent. Millions of digital messaging conversations occur daily across Apple Business Chat, Facebook, WhatsApp and other channels, such as SMS. Business messaging powered by Concentrix helps you reduce costs, improve NPS, and stay connected with your customers.

Cloud Contact Center

Stop waiting months—or years—for the latest conversational AI and omnichannel customer service capabilities you need to differentiate your customer experience. Deliver the personalized experience your customers expect now with Concentrix Cloud Contact Center for Amazon Connect.

Our CX solution experts will work with you to design and deploy a scalable, highly resilient cloud solution to address all your contact center and digital self-service needs.

Virtual Assistant

Consumers want the human touch when they contact a business, but don’t always want to speak to a human. That’s where Concentrix can help.

From text-based messaging bots to advanced conversational Virtual Assistant or IVR, Concentrix enables you to design the right solution to intelligently act on customer intent in a natural, human-like way.

And our “Build once, use everywhere” approach mean you deliver a more consistent experience with higher satisfaction at a lower cost.