Did you know? 68% of customer defection takes place because customers feel poorly treated. How are you treating your customers?

Technical Support

A level of support for every customer. Since technology products — and customer knowledge — can range from basic to advanced, Concentrix technical support solutions are designed to cover the full spectrum. And, since technical problems don’t always occur during regular business hours, we can provide 24-hour voice and cost-effective online assistance. From basic help desk to advanced hardware support, Concentrix can help you choose the best mix of solutions for your customers.

Self-help support
gives your customers access to self-help tools, including:
• knowledge base • FAQs
• how-tos • product specs

We can build your library from scratch, or compile the information you have into one,
easy-to-access location.

Tier 1 basic support 1st line customer contact • warranty and entitlement verification
• presale and product support • customer information gathering
• issue determination and resolution

Tier 2 intermediate support technical escalation resolution • root cause analysis
• platform, process and procedure specialization • administrative-level support
• remote assistance • industry/vertical-specific support

Tier 3 advanced support engineering-level assistance • additional training level
• in-depth analysis of problem resolution

SUPPORTrix is a reliable and friendly 24 x 7 technical help service that can cost-effectively extend or even replace your current support solution.

SUPPORTrix features:
• 24 x 7 x 365 live technical support from our state-of-the-art support facility staffed with certified technicians and engineers • comprehensive support from PCs to consumer electronics to networks • "fixed or free" guarantee