A level of support for every customer. Since technology products — and customer knowledge — can range from basic to advanced, Concentrix technical support solutions are designed to cover the full spectrum. And, since technical problems don’t always occur during regular business hours, we can provide 24-hour voice and cost-effective online assistance. From basic help desk to advanced hardware support, Concentrix can help you choose the best mix of solutions for your customers.
We can build your library from scratch, or compile the information you have into one,
Tier 1 basic support 1st line customer contact • warranty and entitlement verification
Tier 2 intermediate support technical escalation resolution • root cause analysis
Tier 3 advanced support engineering-level assistance • additional training level
SUPPORTrix is a reliable and friendly 24 x 7 technical help service that can cost-effectively extend or even replace your current support solution.