Social Media
At Concentrix we have the people, tools and expertise to provide you with a successful social media strategy. We work in long term partnerships with leading global brands to help them understand their social “echo” and how to effectively make use of communication in the social enterprise.
What is it like to work with Concentrix?
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Drawing from millions of online posts across Facebook, Twitter, blogs and traditional media we send daily alerts directly to your inbox based on keywords and search terms you choose. view more…
We provide expert advice on creating your keywords and search terms so your report has the most relevant, targeted information. Helping you to be the first to know what’s happening in your space, stay ahead of your competition and track important events or stories.
This valuable information is the first step in brand monitoring, helping you to develop and implement Customer Experience Management initiatives for your business. view less… -
We build and customize search parameters tailored to your business needs that capture and analyze millions of social media feeds (“chatter”) across Facebook, Twitter, blogs, forums, traditional media and beyond. view more…
We provide expert advice on refining your search strings and criteria to return the most relevant, targeted information. Our reporting concisely highlights important business intelligence covering everything from brand sentiment analysis to competitor activity and analysis.
Our recommendations transform your raw data into added value by helping you to reach new audiences and identify brand impact areas for your business. These actionable insights drive strategic change at board level for our clients and deliver return on investment. view less… -
Social media as a channel provides your business with an unprecedented depth of engagement with your customers across Facebook, Twitter, blogs, forums, traditional media and beyond. view more…
If you’re unsure we can provide expert advice on which social media platforms you should be concentrating your focus on. Our team of brand advocates coupled with state of the art social engagement technology deliver an unparalleled immediacy of customer service to your individual customer and amplify this pertinent information to the wider group on any given social media platform. On a weekly basis we manage and leverage hundreds of connections providing you with the opportunity to up-sell, build relationships and develop brand ambassadors.
Our reporting and recommendations provide hard evidence to shape campaign roll out and iterate in an agile manner with almost real time customer feedback. This saves money and reduces costs, driving return on investment for your business. view less…
Concentrix is a thought leader in social media and received the Gartner Cool Vendor Award for the work we do on behalf of our clients and their customers. Contact our social media team for more information and find out how Concentrix can provide a world class social media offering for your brand.
Case Studies
We live and breathe our client’s brands as if they were our own. Working in partnerships with our clients, our people truly are our client’s people.
“Concentrix definitely has an innovative approach to working with their clients and in particular Concentrix helped Tourism Ireland when we were developing one of our social media apps.” Gary, Tourism Ireland
“Concentrix has their finger on the pulse, they really invest in the relationship and understand us and our customers.”
Valerie, Cisco
Find out how Concentrix’ constant innovation can deliver game-changing results for your business by downloading one of our PDF case studies or watching our short client testimonial videos. You can access the case studies on our Fact Sheets and Information page.