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renewals manager
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A significant portion of your revenue comes from installed base sales such as maintenance / service contracts and software subscriptions. Like many companies, the challenges of successfully managing the renewals business may be preventing you from maximizing your revenue potential. You need Concentrix RenewalsManager™.

Concentrix RenewalsManager™ is designed to increase renewal revenue and customer retention by simplifying support contract and subscription management. Quick and easy to deploy, our platform manages the entire renewal process, from data management to initial customer contact and final analysis of results. With Concentrix RenewalsManager™ you will:
• Develop a regular, predictable, growing revenue stream
• Gain control over your renewal sales pipeline no matter
whether you sell direct or through the channel
• Address more of your renewal opportunities
• Identify cross-sell and up-sell opportunities
• Deliver a consistently positive customer experience,
improve retention and drive customer growth
• Reduce cost through process efficiencies and automation
RenewalsManager’s best practices framework focuses on four key areas:

Few companies have a clear picture of their renewals opportunity, let-alone a cost-efficient way to gather the raw data and compile it into an actionable format.

RenewalsManager™ will import, aggregate and validate data from any source — databases, spreadsheets, hard copy invoices and personal notes — delivering real, actionable records. Even missing contact details can be added. Your data is continually updated and enhanced through ongoing interactions with your channel partners and end-users.

What's more, the RenewalsManager™ system integrates directly with all major back-office and CRM applications, so you eliminate costly data update processes and enhance your current infrastructure or technology investments.

The key to a successful service sales and marketing program is contacting the right individuals at the right time with information that is relevant and specific to them.

Most sales teams spend more than 60% of their time in opportunity discovery and offer/quote creation processes. RenewalsManager™ automates these processes based on your business rules, allowing you to significantly reduce the administrative burden associated with addressing service sales — for your internal teams, channel partners, and customers.

What's more, RenewalsManager™ automates the delivery process by sending out personalized email reminders to end-users and channel partners at critical points in the renewals process, making it easy to ensure you're reaching your customers at the right time. Phone interactions, where necessary, are scheduled automatically, so your sales team can reach out to customers at the right time to reinforce the sales message. Where new or complementary products are appropriate, RenewalsManager™ identifies these upsell/cross-sell opportunities and prompts your sales team to take action to grow your relationships. Your business rules are enforced and used to drive each customer and channel partner interaction.

The same information is also fed into role-specific portals, allowing stakeholders, sales teams, distributors and channel partners, as appropriate, to manage opportunities on the fly. And your customers are provided with a variety of options for transacting their purchases from a self-service e-commerce site to direct consultation with your sales team or reseller.

Managing global and regional renewals programs has always proved an immense challenge. RenewalsManager™ allows you to enhance visibility and collaboration with all parties associated with the renewals process. A RenewalsManager™ solution provides the technology, the people, and the processes that you need for a globally successful renewals program.

Our modular approach is unique, allowing you to select the BEST model for your business. Enable your internal teams using RenewalsManager™ technology and process, or engage our service sales experts with the technology, and your RenewalsManager™ team provides the inside sales support you need to ensure you are maximizing your renewal revenue — globally.

•  Delivery locations in the U.S., Europe, Latin America, and Asia
   make it easy for Concentrix renewals experts to support your
   customers locally, in their native language.
•  RenewalsManager™'s built-in intelligence automatically
   communicates in the local language, with prices seamlessly
   converted into local currency.
•  The intelligent pricing tool allows preset or special discounts,
   helps manage channel rebates, and has a special feature
   allowing multiple contracts to be co-termed into one contract
   with a single end date.



What is the value of your renewal sales pipeline? Who are the best performing channel partners? How do you establish the "right" performance goals and quotas for your team? Where are the best opportunities for improvement? How can you improve your forecast accuracy? Your RenewalsManager™ team will recommend strategies to drive continual improvement in renewal rates and ROI.

Plus, RenewalsManager™ includes a comprehensive online reporting suite that gives you rich, drill-down analysis of your renewals business. Track Key Performance Indicators and set-up your own personal Dashboard to give you visibility into how the program is performing. You can even deliver online, real-time metrics to channel partners. Find out where revenue is coming from, analyze your pipeline, identify how marketing or changes in pricing affect sales, spot trends in the reasons why end-users choose not to renew, compare performance by region, by product, by sales team, and much more.