retain  customer loyalty
Win-back programs
While building an effective demand generation and customer acquisition program – don’t lose sight of your current customers and those who are dormant or may have defected.

By utilizing effective save efforts and customer win-back programs you can build solid customer relationships. Programs such as:

• Custom surveys and results to identify reasons for dissatisfaction and defection
• One-to-one callbacks to determine areas for improvement
• Direct mail marketing to drive brand awarness and to pike interests in new products and services

Let Concentrix help you determine defection reasons, how to correct them, and build a strategic tactical communication plan to give you the greatest win-back return.
Talk to an expert
1-800-747-0583
Contract renewals

Contract renewals, including warranty extensions,
service contracts and subscriptions are typically smaller transactions that collectively add up to big time business. And therein lies the challenge.

Win-back programs

Lost customers are not a lost cause. Losing loyal customers – no matter how much they spend – can impact your profits.read more

Quality assurance

Successful contact center performance is built on effective front line customer service and support. An effective quality assurance program drives performance.

Customer satisfaction

Customer satisfaction is vital to customer retention and ultimately the success of any marketing or brand-building effort. Here, Concentrix employs all its resources toward delivering service that thoroughly meets your customer’s needs.