retain  customer loyalty
Contract renewals
Contract renewals can be a significant reliable source of recurring revenue for your business. The key is managing the process efficiently. Because of large volumes, and low-margins, it is possible to lose a substantial portion of your renewals revenue. Usually this missed opportunity results from manual processes and poor visibility into your customer base.

Concentrix’ RenewalsManager™ overcomes these challenges. It automates the time-intensive and repetitive steps of the sales process, including identifying expiring opportunities, validation and quoting. Through automation, RenewalsManager™ reduces costs and solves the problem of renewing large volumes of expiring contracts. RenewalsManager™ provides:

• 100% visibility into your customer base
• Easy configuration to meet the needs of your business
• Simplification or elimination of repetitive, time consuming processes
• Integration into your ERP
• Portals tailored to organizational and functional requirements

Concentrix' RenewalsManager™ Suite can help you turn a painful, costly process into a regular, predictable, growing revenue stream.
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Contract renewals

Contract renewals, including warranty extensions,
service contracts and subscriptions are typically smaller transactions that collectively add up to big time business. And therein lies the challenge.

Win-back programs

Lost customers are not a lost cause. Losing loyal customers – no matter how much they spend – can impact your profits.read more

Quality assurance

Successful contact center performance is built on effective front line customer service and support. An effective quality assurance program drives performance.

Customer satisfaction

Customer satisfaction is vital to customer retention and ultimately the success of any marketing or brand-building effort. Here, Concentrix employs all its resources toward delivering service that thoroughly meets your customer’s needs.