Click here to download the latest issue of "The Concentrix Source — Social Media Edition." Learn how social media is becoming a vital window on your customers’ world. Discover how social media has moved beyond online recreation to become a major force in customer sales and service, and much more!
Subscribe  it’s free!

Source topical guide
Beyond the Myths of Social Media
Social Networking. Long History. Amazing Future.
Case Study: Listening in on Our Client’s World
Serving the World from Northern Ireland

Source Archive

source_cover_issue1_archiveIssue 1
Moving your call center, diversifying your service locations; onshore vs. offshore — how to decide.
Download
source_cover_issue2_archiveIssue 2
Beyond cutting costs — strategic outsourcing advantages; smartsourcing delivers big benefits to SMBs.
Download
source_cover_issue3_archiveIssue 3
China — a rich source of talent and technology; European language support in Costa Rica; outsourcing buyer’s market.
Download
source_cover_issue4_archiveIssue 4
Platform BPO; secure commerce solutions; customer lifecycle management.
Download
source_cover_issue5_archiveIssue 5
How customer support can put muscle behind your brand; high tech brand support through Shenzhen.
Download
source_cover_issue6_archiveIssue 6
Keeping your customers up-to-date with their service and contact renewals is key to retaining them and growing revenue.
Download
source_cover_issue7_archiveIssue 7
A globalized economy means excellent support from surprising places and how to connect to locations around the world.
Download
source8Issue 8
Manage the customer lifecycle in a wired world. Discover how we enable customers to get beyond the myths of direct mail and better results.
Download