Click here to download the latest issue of "The Concentrix Source – Customer Service Edition".
Learn how Concentrix is able to deliver on the many dimensions of customer service. Discover how to forge great relationships through individualized customer service, and much more!




Source topical guide
Beyond the Myths of Customer Service
Forging Great Relationships
Concentrix Nicaragua
The Job of Employment

Source Archive

source_cover_issue1_archiveIssue 1
Moving your call center, diversifying your service locations; onshore vs. offshore — how to decide.
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source_cover_issue2_archiveIssue 2
Beyond cutting costs — strategic outsourcing advantages; smartsourcing delivers big benefits to SMBs.
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source_cover_issue3_archiveIssue 3
China — a rich source of talent and technology; European language support in Costa Rica; outsourcing buyer’s market.
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source_cover_issue4_archiveIssue 4
Platform BPO; secure commerce solutions; customer lifecycle management.
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source_cover_issue5_archiveIssue 5
How customer support can put muscle behind your brand; high tech brand support through Shenzhen.
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source_cover_issue6_archiveIssue 6
Keeping your customers up-to-date with their service and contact renewals is key to retaining them and growing revenue.
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source_cover_issue7_archiveIssue 7
A globalized economy means excellent support from surprising places and how to connect to locations around the world.
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source8Issue 8
Manage the customer lifecycle in a wired world. Discover how we enable customers to get beyond the myths of direct mail and better results.
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source_cover_issue9_archiveIssue 9
Learn how social media is becoming a window on your customers’ world and how it has moved beyond recreation to become a force in sales.
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