renew  customer relationships
Product lifecycle management
Managing customer relationships is a never-ending process. And it requires a complete,
360 degree view of customer opportunity.

At Concentrix, we bring order to the process with methods that base success on high quality data and fortify our service with quality sales support, respect for the channel and total integration with your CRM and other enterprise resources. Ultimately, our 5-step approach is one of continuous improvement.

1 — Data. Our service begins with excellent data management. This includes cleansing,
consolidatingand organizing your data into a single system so you have 100% visibility
of your sales opportunities.
2 — Opportunity. As a logical second step, we auto generate and validate offer to end-customers.
This reduces human errors and administrative expenses.
3 — Sales strategy. Concentrix creates customer base sales strategies by opportunity types.
This includes development of marketing communications to the right audiences at the right time-with the right offer or message.
4 — Channel support. Providing online sales portals for channel partners and inside sales team
brings everyone into the process. Our portals provide complete pipeline visibility and offer helpful, proven ways to prioritize deals.
5 — Analytics. We provide real-time insights into sales team and channel performance
so you can set the right service goals and expectations with them.


Licensing renewals

Managing your subscriptions and license renewals
program effectively can make a significant difference in your renewals business.

Extended warranty sales

Extended Warranty Sales is another area that benefits tremendously from a comprehensive and integrated end-to-end approach to renewals management.

Product refresh

Sometimes the best source of new business is right in
front of you. Your existing customers may well be your next customers. No matter what the product or service you offer, there is always a way to build upon established relationships with product refresh.

Product lifecycle management

Managing customer relationships is a never-ending process and requires a complete 360 degree view of your customer. With Concentrix’ solutions we bring order to the process.