renew  customer relationships
Extended warranty sales
Driving extended warranty sales can be a challenge, especially when you have little or no visibility into when your customer warranty contracts are expiring. RenewalsManager™ provides the visibility you need, so you know exactly when to engage with your customers. By knowing well in advance which warranty contracts are coming up for expiration, proactive steps can be taken to assure that opportunities are never lost. These can include:

• Setting time-based email notification reminders
• Delivering printed direct mail reminders
• Sending automated voice messsges to customers
• Providing one-on-one follow-up by experienced sales representatives

To get the most out of your extended warranty sales program, it requires the integration of all of these processes.

RenewalsManager™ makes it possible to set alerts any time prior to expiration which can substantially improve renewal rates. Our system also understands the value your channel partners play in this process, and makes them an integral part of this channel-friendly solution.

Licensing renewals

Managing your subscriptions and license renewals
program effectively can make a significant difference in your renewals business.

Extended warranty sales

Extended Warranty Sales is another area that benefits tremendously from a comprehensive and integrated end-to-end approach to renewals management.

Product refresh

Sometimes the best source of new business is right in
front of you. Your existing customers may well be your next customers. No matter what the product or service you offer, there is always a way to build upon established relationships with product refresh.

Product lifecycle management

Managing customer relationships is a never-ending process and requires a complete 360 degree view of your customer. With Concentrix’ solutions we bring order to the process.