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David Simmons
Concentrix Corporation
+1 (585) 218-5524
dsimmons@concentrix.com
 
Concentrix Sweetens Customer Relationships

Company Partners with SugarCRM to Offer CRMax

Rochester, NY– April 26, 2010 – Concentrix Corporation, a global knowledge process outsourcing company and wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today that the company has partnered with SugarCRM to attain Gold Partner status and has released a newly designed CRM application.  The Concentrix CRMax platform is built using the powerful Sugar CRM open source software suite and features a wide range of modules designed to meet a variety of customer demands.

Sandy Bloom, Applications Director, Concentrix, explains, “We chose SugarCRM as the foundation for CRMax because of the software’s flexibility and SugarCRM’s commitment to innovation.  Prior to implementing Sugar solutions for clients, we developed considerable experience with it, using Sugar for our own internal CRM requirements.”

The adoption of the SugarCRM platform is another key component in the Concentrix Platform BPO strategy – giving customers a more efficient way to manage the customer life cycle through the effective combination of strategic applications, people and infrastructure.

The CRMax platform is ideal for customers ranging from those seeking a robust CRM application without making a major upfront investment to larger, more complex enterprise-level demands. The stable, customizable architecture features a full-suite of modules including those designed to meet the needs of the newest advances in communications technology.  They include Cloud Connectors which connect the user with third-party services (like social marketing sites) and gives them the most up-to-date account and contact information, Social Feeds which allow the user to exchange information and receive alerts on recent activity or key changes in customer information, and Mobile Studio which allows the user to customize the view for their mobile devices.

 

About Concentrix Corporation

Concentrix Corporation is a global KPO company with award-winning expertise in providing our clients with services and support to enhance their customer relationships. From locations in China, Japan, the Philippines, the United States and Central America, our over 4,500 employees support clients in multiple languages and countries around the world. Concentrix Corporation is a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company. For more information, please visitwww.concentrix.com.

 

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