Eight-Year Agreement With The Automotive Technology Leader Assures Drivers Long-Term Access To World Class i-Call Customer Care
Rochester, NY and Atlanta, GA - October 22, 2008 – Concentrix Corporation, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), today announced the completion of a long-term contract with HUGHES Telematics, a leader in developing the next generation of telematics solutions. Through the new agreement, Concentrix will provide call center services that will support HUGHES Telematics’ non-emergency i-Call offering in the U.S. and Canada.
HUGHES Telematics’ i-Call service will provide drivers with instant access to a customer care specialist from within the vehicle or by telephone. Once the driver is connected to the customer care specialist, he or she will have access to a variety of personal services, such as navigation and traffic assistance, vehicle information or service consultations.
“Concentrix is proud to be selected to support this important initiative,” said Dick Rapach, Concentrix Corporation Vice President and General Manager for North America. “HUGHES Telematics is a recognized leader in the industry and Concentrix looks forward to a long-term partnership in providing world-class support to HUGHES Telematics’ i-Call users.”
“HUGHES Telematics’ solutions are designed to empower drivers through connected services,” said Erik Goldman, President of HUGHES Telematics. “By leveraging Concentrix, all HUGHES Telematics customers will have access to top quality connected services from within the vehicle.”
Concentrix will be providing the resources that service all information-based calls, including facilities and personnel. More than 1,100 customer care specialists are expected to support HUGHES Telematics within the next five years. Different levels of connected information services are available based on subscription packages, as well as the customer’s personal preferences.
As a part of its next generation telematics architecture, HUGHES Telematics’ solution is purposefully engineered to function internationally and within a specific market area to integrate with relevant third party content providers and regional support organizations. This architecture allows automotive OEMs to tailor content and service offerings, while leveraging Concentrix’s i-Call center. HUGHES Telematics will begin rolling out its telematics solution in Mercedes-Benz U.S.A and Chrysler LLC vehicles in 2009.
About HUGHES Telematics
HUGHES Telematics (www.HUGHEStelematics.com) is a leader in implementing the next generation of connected services for the automobile. Centered on a core platform of safety and security offerings, the company develops and manages vehicle- and driver-centric solutions to enhance the driving and ownership experience. Headquartered in Atlanta, Ga., HUGHES Telematics offers a portfolio of consumer, manufacturer, fleet and dealer services provided through two-way broadband connectivity to the vehicle.
Statements in this release that are forward-looking, such as expectations of the i-Call service capabilities, involve known and unknown risks and uncertainties, which may cause the Company’s actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release


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