Program to provide end-to-end worldwide support
Rochester, NY — July 6, 2011 — Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX) today announced that its RenewalsManager™ platform has once again been chosen to handle renewals, subscription and contract management for a global leader in network and content security. The $200M company also serves its customers with back up, recovery and policy and management technology.
RenewalsManager™ is designed to increase renewal revenue and customer retention by simplifying support contract and subscription management. It covers all phases of the process, from data management to initial customer contact and final analysis of results. Service will be delivered by welcome, customer care and telesales teams at the worldwide locations that best align with the client’s customer base.
In addition, Concentrix will continue to host the platform and upgrade installations to assure that the client always has industry-leading functionality. These factors are among the reasons why the platform was selected according to company management. Other advantages cited include highly effective integration with the client’s channel partners.
About Concentrix Corporation
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, India and Japan, our more than 6,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company. For more information, please visit www.concentrix.com


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