Multi-year agreement to deliver improvements in retention and revenue
Rochester, NY — July 26, 2011 — Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX) announced that the company will handle contract extension, subscription extension and other renewals business for a technology leader in business security solutions –including firewalls and IT security software.
The multi-year agreement will use the Concentrix RenewalsManager™ suite as a replacement for the client’s internal system. RenewalsManager™ will be utilized throughout the customer renewal chain to support inside sales, channel partners and end-users. The platform’s numerous capabilities – including ecommerce functionality – will allow for easy purchase via credit card, purchase order or other means.
According to Clare Findlay, Concentrix Managing Director and head of global renewals operations, “This agreement delivers numerous benefits including greater reseller adoption, inside efficiency gains, reduced demand on internal IT resources and scalability. It will also deliver across-the-board improvements in retention and revenue.” The Concentrix client is headquartered in Seattle, Washington, with offices in North America, Latin America, Europe, and Asia Pacific.
About Concentrix
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, India and Japan, our more than 7,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company. For more information, please visit www.concentrix.com


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