Online Support Teams Recognized with 2011 TSIA STAR Award
Rochester, NY — May 26, 2011 — Concentrix Corporation, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today that one of the company’s key customers has been awarded the prestigious 2011 TSIA (Technology Services Industry Association) STAR Award for Excellence in Online Support for the fourth consecutive year.
The award was given to recognize efforts in leveraging web-based technologies and knowledge management processes to provide an effective self-service experience for customers. This includes raising awareness and driving customer adoption of online support by personalizing the experience, using customer feedback for improvement and measuring success through usage metrics.
“We’re honored to provide eSupport services that enable our customers to be recognized at the highest levels in their industry,” said Chris Palmer, Concentrix Vice President of Worldwide Operations. “Our support teams work behind the scenes to ensure that our customers’ end-users receive the best possible support, service and customer experience.”
STAR Award recipients are recognized by their peers as being among the best in the business and include some of the most creative and forward-looking companies in the technology industry.
About Concentrix Corporation
Concentrix Corporation is the global business process outsourcing division of SYNNEX Corporation with award-winning expertise in providing our clients with platforms and services to support the customer lifecycle. From locations in the Philippines, China, Costa Rica, Nicaragua, the United States, United Kingdom, India and Japan, our more than 6,000 employees support millions of transactions in multiple languages and countries worldwide. Concentrix Corporation is a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), a Fortune 500 company. For more information, please visit www.concentrix.com


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