Concentrix Adds New Center in Nicaragua
Rochester, NY and Managua, Nicaragua - March 11, 2009 – Concentrix Corporation, a global knowledge process outsourcing company and wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), announced today the company has opened call center operations in Managua, Nicaragua.
The new center demonstrates the strong demand for Latin American-based contact center services and strengthens the company’s ability to support Spanish-speaking customer requirements.
“Growth in Nicaragua and Latin America is a key part of our service delivery strategy,” said Dick Rapach, Vice President and General Manager of Concentrix Corporation. “Concentrix chose to invest in Intelligent Outsourcing, a Managua-based BPO company with demonstrated success in supporting outsourced customer support programs.”
Nicaragua is the largest country in Central America with a population of 5.77 million. Due to its location and history, Nicaragua has had very strong cultural ties to the United States. Nearly 20% of the bilingual students and young professionals in Nicaragua learned English while in the U.S. Nicaragua also provides a modern infrastructure, with a fully privatized telecommunications sector and access to global submarine cable networks. The country also supports a highly educated workforce with low turnover and absenteeism.
“Nicaragua offers a talented workforce that will be an asset to Concentrix,” commented Eduardo Salvo, Chief Executive Officer of Intelligent Outsourcing. “We’re proud to be associated with Concentrix and look forward to being part of an exciting, global KPO organization.”
About Intelligent Outsourcing
Intelligent Outsourcing is a voice/data based Business Process Outsourcing (BPO) contact center company with headquarters in Managua, Nicaragua. For more information, please visit www.intelligentoutsourcing.info.
Statements in this release that are forward-looking involve known and unknown risks and uncertainties, which may cause the Company’s actual results in future periods to be materially different from any future performance that may be suggested in this release. The Company assumes no obligation to update any forward-looking statements contained in this release. Copyright 2009 SYNNEX Corporation. All rights reserved. SYNNEX, the SYNNEX Logo, Concentrix, the Concentrix logo, and all other SYNNEX company, product and services names and slogans are trademarks or registered trademarks of SYNNEX Corporation. SYNNEX and the SYNNEX Logo Reg. U.S. Pat. & TM. Off. Other names and marks are the property of their respective owners.


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