knowledgebase
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Effective knowledge management is a key contributor to business success. KnowledgeBase is a proprietary system designed to enable excellent customer service. By making information readily available, a Concentrix KnowledgeBase will:
• Speed your response to customer issues and increase customer satisfaction
• Shorten development and training times for new products
• Reduce costs significantly by eliminating redundant/ineffective processes
  Creating a KMS for your company or support center? We'll guide you through this simple four step process:

The first step is to gather all existing information about your organization, its people and technology.

Concentrix KnowledgeBase research services can help you discover and compile the information most important to your company and customers.

We'll refine, enhance, organize and store your gathered data for easy retrieval. We can also help you with critical branding and communications efforts, including:

Concentrix KnowledgeBase content development
• writing/editing • layout and management of product guides
• FAQs • sell sheets • checklists • visual guides
• troubleshooting guides/flowcharts

KnowledgeBase Website development
• customized entry portal and user interface
• Content Management System (CMS) • search tools
• collaboration tools • reporting and analytics
• blog, chat and forum set up

Once centralized and enhanced, knowledge is distributed to users through your Concentrix KnowledgeBase Website and printed content. To facilitate learning, we can help you develop an entire e-learning program including:

• Course outlines and content
• A user-friendly interface and custom entry portal
• Interactive features such as simulators, video how-tos
   and Flash demos
• Online collaborative and self-support tools for customer
   service agents and customers

Knowledge is an ongoing process, and every interaction with your customers will build your Concentrix KnowledgeBase. New data gathered via reporting, analytics, collaboration tools, research, your website, blogs and forums enables you to continually improve your business processes and information delivery. By continually gathering, organizing and distributing information, your KnowledgeBase enables you to improve your business processes and information 24x 7x 365.