At Concentrix, our business success is based on over-achieving to meet your business needs. We succeed when you succeed.
KNOWLEDGE MANAGEMENT
At Concentrix, Knowledge Management is the formalized capture, documentation, cataloging and re-use of information to improve performance, process and customer relations.
Effective knowledge management enables us to achieve organizational objectives in a much shorter time frame. Direct outcomes include improved training, increased customer satisfaction and reduction in technical/customer support service costs.
Knowledge Management is comprised of sub-projects, which produce, capture, and manage knowledge assets, including:
- Technical Writing - Creating knowledge-base articles for internal and external use
- Interactive, flash-based configuration and troubleshooting demos
- Knowledge portal content development
- Artificial agent application development
- Simulation programs.
- Database development and web analytics
- Troubleshooting and process trees
- Product FAQs
- Knowledge base maintenance
- Knowledge base analysis
- White Paper development
- Web and software test engineering
