GENERAL DESCRIPTION

Concentrix Costa Rica, is looking for full time TECHNICAL SUPPORT AGENTS to provide customer service and technical support to products related with routers; wireless connections, IP addresses; networking knowledge. The personnel must be able to develop troubleshooting services, software usage and problems, Internet related issues, computer hardware queries, product related service.

We offer competitive salary, a great environment with ongoing training and schedule flexibility.

JOB REQUIREMENTS:
• Great English Skills (95% minimum level).
• Schedule Flexibility is REQUIRED (including weekends and holidays).
• Technical support knowledge (REQUIRED); CCNA 1 and/or 2 (desirable).
• Work schedule is shifting, including graveyard shifts, and work during holidays, weekends or overtime
may be required.
• The ideal candidate will be a self-starter, with excellent interpersonal, communication, documentation,
problem solving and trouble-shooting skills.
• Must be a proactive person and be capable to takes initiative when necessary.
• The ability to identify problems and solutions is crucial.
• Please send your resume to rh_cr@concentrix.com (salary expectation is required)

THE COMPANY:

Concentrix has been recognized as an innovator in the business process outsourcing services industry, offering our clients the best possible combination of services, quality, processes and technical expertise.

Concentrix partners with our clients to provide a right-shore model for 24×7 technical support solutions from our centers in North America and the Philippines.  We have over 7,500 representatives communicating through several channels including telephone, e-mail and chat support.

We deliver tech support services including network, wireless, hardware and software support to businesses and consumers for our clients.  Come experience the Concentrix difference!