The Sales Manager is responsible for enabling his/her team to meet and exceed all client sales and productivity KPIs through effective performance coaching, motivating and management.  He or she will develop and maintain a high energy, positive, can-do environment that fosters enthusiasm and maximum effort from every TeleProspecting Representative (TPR).

What You Will Do:

• Drive a team of inside sales professionals to exceed CA’s lead production goals while delivering exceptional lead quality.
• Utilize Concentrix’ Performance Coaching Model to monitor calls, coach, and motivate the sales team.
• Consistently meet and exceed daily sales performance metrics.
• Analyze trends in sales performance and QA and take appropriate actions to ensure peak performance
• Identify methods to drive continual performance improvement
• Conduct weekly team sales meetings, designed to share results, news and TPR recognition as well as provide team training as needed
• Work with Training department to ensure all TPRs receive proper and adequate training
• Interview prospectiveTPRcandidates to ensure pipeline of high quality candidates for team growth is full
• Ensure that all TPRs understand their key Metrics and how their performance compares to these metrics
• Manage day-to-day HR responsibilities associated with a team of 12 TPRs including compensation, attendance tracking, communication and enforcement of HR policies
• Run weekly CA quality calibration sessions
• Run weeklyCNXinternal QA calibration sessions
• Participate in weekly internal CA team status meetings as requested by Sales Director

Your Required Skills and Experience:

• Minimum 4 years previous sales experience with a proven success record
• Minimum 2 years Inside Sales Management or supervisory experience, preferably in a call center environment.
• Demonstrated understanding of the CA selling process, with the ability to comprehend and execute the sales process.
• Strong customer service and teamwork skills.
• Excellent oral and written communication skills.
• Ability to multi-task.
• Strong organizational and time management skills.
• Proficient in MS Word and Excel

Other Skills and Experience:

• Bachelors or Associate degree a plus
• Familiarity with SFDC a plus
• Technology/Software sales experience a plus

***Candidates will be required to complete a Predictive Index evaluation as well as pass a drug screening and background check.  References required.

Send resumes to: jobs@concentrix.com

Concentrix is a sophisticated Business Process Outsourcing (BPO) firm, offering a suite of complementary services that help make our clients more profitable. Since 1983, our company has been recognized as an outsourced marketing services innovator, offering clients the latest in emerging technology and business process. We have nearly 7,500 employees delivering outsourced programs from locations worldwide. At Concentrix, we develop and deploy a variety of programs and solutions, including sales and marketing services; technical and customer support; direct mail production; and back office solutions.  www.concentrix.com