JOB SUMMARY

The Network Support Engineer (NSE) will provide technical support to small to medium business customers and will be product specialists within their area of expertise.  The NSE will provide support from post-sales through warranty to entitlement support and will be responsible for delivering full cycle resolution to the customer.  The NSE will provide the following support:

• Technical Support
• Complete ‘End to End’ case management
• Post-sales assistance and support sales

WORK EXPERIENCE REQUIREMENTS

• Technology or Engineering degree or 3 years of experience in a related technical Support environment.
• CCNA Certification required
• Experience configuring Cisco routers, switches and wireless equipment.
• Demonstrated abilities in the following areas:
  • IP,TCP, UDP, ARP, DHCP, DNS, EIGRP, OSFP and IGMP protocols
• Experience with SSH andNAT.
• Excellent problem diagnosis and problem solving skills in a highly complex network environment.
• Strong organizational skills, written and verbal communication skills, good judgment, and mature interpersonal skills.

JOB REQUIREMENTS: 

• Must be able to multi-task.
• Fluent in English and Portuguese
• Flexible work hours for first, second and third shift scheduling needs.

SHIFTS AVAILABLE:  2^nd, and 3^rd shifts (Hours of Operation 24/7)

THE COMPANY:

Concentrix has been recognized as an innovator in the business process outsourcing services industry, offering our clients the best possible combination of services, quality, processes and technical expertise.

Concentrix partners with our clients to provide a right-shore model for 24×7 technical support solutions from our centers in North America and the Philippines.  We have over 7,500 representatives communicating through several channels including telephone, e-mail and chat support.

We deliver tech support services including network, wireless, hardware and software support to businesses and consumers for our clients.  Come experience the Concentrix difference!