The Inside Sales Representative is responsible for generating qualified leads for CA software products with mid-market and enterprise prospects.  You will identify the appropriate decision makers and influencers at each organization and, based on comprehensive product training, use probing techniques to uncover need and present possible solutions.  Using BANT (Budget, Authority, Need and Timeframe) criteria, you will qualify sales “leads” for CA’s internal sales team.  You must be able to understand complex sales processes and recognize that in many cases, development of a BANT-qualified lead may require multiple conversations, detailed data gathering and relationship development. You will leverage a large database of targeted prospects for cold-calling and will also be provided with “warmer” responder records from a variety of marketing campaigns.

All new hires will receive in-depth training on CA products and sales processes prior to assuming sales responsibilities and must pass a final certification exam that includes a written test as well as a “live” role-playing test.

What You Will Do:

• Warm and cold call IT professionals at mid-sized and enterprise companies in US andCanada
• Meet or exceed daily productivity goals including leads, dials and talk time
• UseCRMtools for tracking and record updates
• Identify prospect needs and present appropriate solutions
• Qualify leads using pre-defined BANT criteria
• Capture marketing intelligence data and detailed lead notes for all prospect conversations

Your Key Skills and Experience:

• 2 or more years demonstrated successful B2B inside sales experience, ideally in an inside sales/call center environment
• Confident and energetic phone presence.  Excellent call handling, objection handling and closing skills
• Demonstrated prior Technical (HW/SW/IT) product experience
• Excellent written and verbal communication skills
• Excellent organizational skills with the ability to multi-task.
• Strong computer skills including experience with Microsoft Office andCRMapplications.
• Documented, excellent attendance record in previous positions.
• Aggressive, energetic self-starter who enjoys working in a quota-driven environment

Other job Characteristics: 

• Steady, even pace to promote accuracy and quality of work
• Communication based on job knowledge and expertise
• Collaborative Communication approach in a structured job environment
• Helpful, supportive communication with management and peers
• Leadership focused on consistent, accurate, quality work output

Hours of Operation:   Monday to Friday from9:00 – 9:00pm Eastern time.

Candidates will be required to complete a Personality Index evaluation as well as pass a drug screening and background check.  References required.

Send resumes to:  jobs@concentrix.com

THE COMPANY:

Concentrix has been recognized as an innovator in the business process outsourcing services industry, offering our clients the best possible combination of services, quality, processes and technical expertise.

Concentrix partners with our clients to provide a right-shore model for 24×7 technical support solutions from our centers in North America and the Philippines.  We have over 7,500 representatives communicating through several channels including telephone, e-mail and chat support.

We deliver tech support services including network, wireless, hardware and software support to businesses and consumers for our clients.  Come experience the Concentrix difference!