GENERAL DESCRIPTION

Concentrix is seeking to hire experienced Inbound Call Center Bilingual (Spanish/English) Customer Service Professionals who will be responsible for handling inbound contacts of an informational and emergency nature for both our English and Spanish speaking customers. Additional services provided will include but are not limited to, the following: general inquiry support, service delivery support and ad hoc requests.  This individual must feel comfortable maintaining a working knowledge of all company products and services through continuous classroom and self paced training. In addition, the CSR must have experience in processing trouble tickets and using multiple tools and procedures to address the client’s needs.

WORK EXPERIENCE REQUIREMENTS

• Above average proficiency in computer skills including extensive experience with MS Office, and Windows.
• The ability and the desire to learn and master additional software applications.
• Candidate must be flexible and able to handle ongoing changes within the environment while consistently maintaining at a superior performance level.
• (2) Years customer service experience is required.
• Ability to pay special attention to detail and complete tasks on time.
•  Additional requirements include: outstanding professional verbal and written communication skills as well as stellar phone skills.
• Must pass Call Center Certification exam with a score of 90% or better score within first two weeks of employment.

JOB REQUIREMENTS

• Fluent in reading, writing and speaking English and Spanish. 
• U.S. citizenship required.
• Must have completed high school with some college.
• Must be able to multi-task.
• Flexible work hours.

SHIFTS AVAILABLE     1^st, 2^nd and 3^rd Shifts (Hours of Operation are 24/7) Some Holidays and weekends required.

Send qualified resumes to:  jobs_gv@concentrix.com

Concentrix is a sophisticated Business Process Outsourcing (BPO) firm, offering a suite of complementary services that help make our clients more profitable. Since 1983, our company has been recognized as an outsourced marketing services innovator, offering clients the latest in emerging technology and business process. We have nearly 7,500 employees delivering outsourced programs from locations worldwide. At Concentrix, we develop and deploy a variety of programs and solutions, including sales and marketing services; technical and customer support; direct mail production; and back office solutions.  www.concentrix.com