The Challenge

In an evolving digital age, we now expect the highest levels of customer service from our public entities while being mindful of cost. In both advanced and developing economies, Concentrix will support you in the delivery of highly technical, quick-to-market services via a variety of channels. This will aid in the minimization of operating costs.

Concentrix partners with clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization and business improvements. We’ve streamlined front and back office and industry-specific processes to provide the highest value from every customer interaction and to deliver improved business outcomes.


Improved Efficiencies

We will help you identify the significant opportunities in making your back office and front office services more efficient and effective. Our main focus is to bring these together and place service at the front of the agenda when handling the public and their needs of government. At Concentrix, we offer a full range of services for local and national government to assist and operate efficient customer contact and back office services. Our agents deliver superior customer experience through e2e Quality and Process Innovation, ensuring global delivery from seven locations worldwide.

Our continuous flexibility and agility have allowed us to anticipate changes in legislation for government, and to capitalize on the opportunities those changes present. In every opportunity, we’ve sought to transform the customer experience by providing the highest value in every customer interaction.

High Quality  & Reduced Costs

We believe that our strength comes from a higher standard of professionalism and from being more agile and innovative in proposing tailored solutions for you. This will enable you to reduce costs, provide better customer service and increase First Contact Resolution (FCR), without compromising quality.

Our One-Call One-Connect (OCOC) service helps you process your customer data accurately and safely, combining the best of human interaction and Interactive Voice Response (IVR) technology. This preserves the security of the information while maintaining the familiarity of working with a “real person.”

What’s Your Customer Strategy?