At Concentrix, our business success is based on over-achieving to meet your business needs. We succeed when you succeed.
CUSTOMER SERVICE
Concentrix provides customer service solutions in all industries we serve. Customer service processes and service levels are developed to support your business objectives and ensure your customers complete satisfaction.
- Concentrix partners with our clients to provide a hybrid model for 24x7 customer service solutions from our Greenville, South Carolina and Rochester, New York locations as well as three locations in the Philippines.
- We have over 2,700 representatives communicating through several channels including inbound and outbound telephone calls, email and chat support.
- We can construct the most appropriate program to meet your strategic, business and customer service goals while utilizing the technology necessary to support the processes, such as proprietary management tools to capture valuable customer information.
- System, data and process security are absolute at Concentrix, offering complete redundancy, operational business continuity and disaster recovery plans.
- We go beyond certifications to assure the protection of your systems and information. With integrated real time reporting, you can easily see how we consistently exceed your expectations.
- Our metrics are based on performance management, and all customer interactions focus on two goals: creating customer loyalty and reducing the cost of customer interactions.
