Concentrix workers around the world are embracing diversity to recognize the corporation’s inclusive workplaces following its growth into an international leader in customer relationships. With corporate centers in 50 cities, Concentrix speaks everyone’s language.
Following the acquisition of IBM’s customer relationship management sector in February, the company grew to more than 45,000 staff with the theme “One Team. One Company. One Concentrix.” Multitudes of cultures are represented in the company’s business locations in 36 countries across five continents.
An example is last week’s diversity observance that kicked off at Concentrix in Belfast, Northern Ireland, on St. Patrick’s Day when associates dressed in the traditional green and sampled Irish home cooking. Most of the 1,400 Belfast employees speak two or more languages to serve Concentrix customers and clients worldwide. The corporation’s United Kingdom centers support 33 languages from Arabic and Bahasa to Tagalog to Ukrainian and many more, including regional dialects.
Despite the multiculturalism of its large workforce and the diversity of its people, Concentrix speaks as one team, with one voice, addressing its global corporate goal of driving value from every customer engagement.
“We are delighted to drive the diversity campaign within Concentrix,” said Fiona Brady, IT recruitment marketing specialist.
The Corporate Social Responsibility (CSR) Team, along with a team of diversity ambassadors, helped to develop the activities in Belfast where three Concentrix centers are located.
Concentrix Belfast employs people from all across Europe, South America, India, Korea and beyond. “We are very lucky to have such a diverse range of talented and interesting colleagues who we learn from each day,” Ms. Brady said.
In the week long diversity observance to celebrate and educate, associates cooked a variety of regional dishes, and exchanged meals, recipes and ideas to add more flavor to their lives, she said. Other activities included designing a creative logo to express what diversity means within a team and exchanging suggestions on books and films from home countries.
Diversity week at Concentrix also stresses inclusion. “It is a fantastic way to embrace our multicultural environment and celebrate. We are embracing all aspects that make us diverse as individuals,” Ms. Brady said. “It also demonstrates the scope of the work that Concentrix does, and the differentiators in the solutions that we offer.”
In Belfast, where Concentrix has a long history, the multilingual people work as a team in a unique cross-cultural environment representing many races, customs, cultures and lifestyles and all were featured during the week devoted to diversity.
The Belfast people speak English as well as Cantonese, Czech, Danish, Dutch, English, Estonian, Finnish, Flemish, French, German, Greek, Hungarian, Hebrew, Hindi, Italian, Japanese, Korean, Mandarin, Norwegian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Swiss-German, Thai, Turkish and all major Indian dialects, among others.